Southern Housing (202404075)
The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202347068)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have also considered the landlord’s handling of the resident’s complaint.
Southwark Council (202441489)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have also considered the landlord’s complaint handling.
Southwark Council (202448650)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Sovereign Network Group (202417316)
The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be allocated a different neighbourhood officer.
Stonewater Limited (202337772)
The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement.
Stonewater Limited (202343131)
The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the landlord’s handling of the resident’s complaint.
Stonewater Limited (202403427)
The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint.
The Riverside Group Limited (202320401)
This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s reports of ASB including issues with smoking and the use of scooters around the scheme.
West Kent Housing Association (202402020)
The resident’s complaint is about the landlord’s handling of: Repairs and damp and mould in her bathroom and toilet. The complaint.