Sheffield City Council (202226856)
The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202322976)
The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. Related complaint handling.
Southern Housing (202323443)
The complaint is about the landlord’s response to: The resident’s reports about the front door. The resident’s reports about increased heating costs due to the door issues. The resident’s reports about subsidence. The Ombudsman has also considered the landlord’s complaint handling.
The Community Housing Group Limited (202333008)
The complaint is about the landlord’s handling of internal repairs in the property.
The Guinness Partnership Limited (202320830)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Amplius Living (202442283)
The complaint is about the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions. Repairs to the paving slabs. Replacement of the front door and back door which caused a leak. The Ombudsman has also considered the landlord’s complaint handling.
Barnsley Metropolitan Borough Council (202402589)
The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.
Bromford Housing Group Limited (202338851)
The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.
Citizen Housing Group Limited (202328004)
The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.
Clarion Housing Association Limited (202437796)
The complaint is about the landlord's handling of repairs following a burst water pipe.