London & Quadrant Housing Trust (202422571)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Oadby and Wigston Borough Council (202419658)
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The landlord’s handling of the associated complaint.
One Manchester Limited (202415219)
The complaint is about the landlord’s handling of: The resident’s service charge account including their request for a breakdown and liability of charges. The resident’s query concerning his eligibility for an ECO4 grant. The resident’s concerns about his customer journey between September 2023 to April 2024. The resident’s Subject Access Request (SAR). The associated complaint.
Sanctuary Housing Association (202337495)
REPORT COMPLAINT 202337495 Sanctuary Housing Association 12 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Vivid Housing Limited (202442788)
The complaint is about the resident’s reports of floods affecting the property.
Birmingham City Council (202418404)
The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct.
Croydon Churches Housing Association Limited (202326263)
The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns regarding the legality of the Tenancy Agreement (TA). Request for a transfer to a larger property. Reports of repairs to the floorboards. Concern about the communication regarding the rent increase for 2023 to 2024. Concern that other residents living in the same block pay different rent charges. We have also considered the landlord’s complaint handling.
Kirklees Metropolitan Borough Council (202302163)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202437550)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property.
London Borough of Islington (202421289)
The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query.