Magenta Living (202427013)
REPORT COMPLAINT 202427013 Magenta Living 15 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202408282)
The complaint is about the landlord's handling of: Repairs to the front door and hallway entrance door as well as defective windows. The resident's request to transfer his tenancy from a joint to a sole tenancy. Issuing the resident a £500 refund. The associated complaint.
Royal Borough Of Greenwich (202422350)
The complaint is about the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The subsequent damp and mould.
Southwark Council (202314265)
The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of a damaged internal door. Handling of issues with the garden. Complaint handling.
Southwark Council (202417107)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to an external door. Response to the resident’s reports of a damaged fence. Complaint handling.
Sovereign Network Group (202430171)
The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window causing damp. associated complaint.
Stevenage Borough Council (202412705)
The complaint is about the landlord’s handling of the resident’s:
Teign Housing (202229529)
The complaint is about the landlord’s handling of: Reports of damp and mould. The associated formal complaint.
Cognatum Estates Ltd (202317780)
The complaint is about: The landlord’s response to the resident’s concerns about major works. Complaint handling.
Harlow District Council (202411360)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.