Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Camden Council (202210749)

The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.

Leeds City Council (202116938)

The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical trunking. The Ombudsman has also investigated the landlord’s complaint handling.

North Tyneside Council (202125364)

The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom.

Sanctuary Housing Association (202001089)

This complaint is about: The electricity meter reading taken by the landlord at the beginning of the tenancy. The subsequent complaint handling.

Shepherds Bush Housing Association Limited (202125560)

The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.

Thames Valley Housing Association Limited (202128369)

The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable him to ‘staircase’ to 100% ownership. The associated complaint.

Trent & Dove Housing Limited (202122328)

The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling.

A2Dominion Housing Group Limited (202124746)

This complaint is about the landlord’s handling of items left in the communal areas.

Barnsley Metropolitan Borough Council (202216500)

The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.

Broadland Housing Association Limited (202112894)

The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. complaint handling.