Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Haringey London Borough Council (202216013)

The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling of arrangements for asbestos removal in the resident’s property. The Ombudsman has also considered the landlord’s complaints handling.

Livin Housing Limited (202121611)

The complaint is about: The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the resident’s concerns about the standard of decoration. The landlord’s handling of the resident’s reports of water pooling in the garden. The landlord’s handling of the resident’s reports of damage to the kitchen floor. The landlord’s handling of the resident’s reports of water flooding in the wet room. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.

London Borough of Hackney (202228862)

  REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Origin Housing Limited (202231047)

The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202304938)

The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.

Sanctuary Housing Association (202231198)

The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.