Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response to the resident’s reports of antisocial behaviour. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.
The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.
The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.
The complaint is about the landlord’s handling of a leak into the resident’s property.
The complaint is about the landlord’s handling of a repair to a leak into the kitchen.
The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.
The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.
The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.
The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal complaint.