London & Quadrant Housing Trust (L&Q) (202308958)
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202326538)
The complaint is about the landlord’s handling of parking allocation at the development.
London Borough of Croydon (202331071)
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202315909)
The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202310905)
The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp and mould at the resident’s property.
Midland Heart Limited (202327679)
The complaint is about the landlord’s handling of the resident’s: concerns about the condition of her kitchen. complaint.
Ongo Homes Limited (202327433)
The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors.
Oxford City Council (202416790)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof.
Paradigm Housing Group Limited (202305331)
The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of a mutual exchange the resident’s reports of repairs concerns about asbestos the resident’s request to remove the back garden shed The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202406571)
The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.