Magna Housing Limited (202203854)
The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Optivo (now Southern Housing) (201810151)
The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
Southern Housing Group Limited (202205106)
The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.
Wakefield And District Housing Limited (202207642)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August 2021 to May 2022.
Woking Borough Council (202104548)
The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.
Arawak Walton Housing Association Limited (202116152)
The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.
Derby Homes Limited (202206945)
The complaint is about the landlord’s handling of the resident’s reports of mould in his property.
East Devon District Council (202119257)
The complaint is about the landlord’s handling of: The installation of a new water tank serving the resident’s property. The removal of the polystyrene tiles from the living room ceiling. The associated complaint.
Guinness Housing Association Limited (202201117)
The complaint is about the landlord’s: response to reports of sink back surges into his property; handling of the associated repairs; handling of the resident’s concerns about his property being left unsecured, and; handling of the overall complaint.
Islington Council (202203097)
REPORT COMPLAINT 202203097 Islington Council 27 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]