We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. Repairs to a lift and the associated decant process. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and handling of the complaint.
The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.
The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing the resident’s front door. Requests for adaptations at the resident’s property (handrails and a wet room). The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The associated complaint.
The complaint is about: The landlord’s handling of the ASB reports. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord's handling of: the resident's report of damp and mould issues throughout the property including issues related to the condition of the windows and doors. the resident's report of repairs to heating and hot water system. the resident's report of repairs to bathroom. the resident's report of repairs to kitchen. the complaint and financial redress.
The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management (KIM). Complaint handling.