Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Yorkshire Housing Limited (202201531)

The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership property.

Aster Group Limited (202104588)

The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.

Hackney Council (202200858)

The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows and balcony door and associated reports of damp and mould; Handling of the resident’s transfer application; Complaint handling.

Hexagon Housing Association Limited (202125894)

The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to the resident’s reports of a mouse infestation. This service has also considered the landlord’s: Complaint handling. Record keeping.

Home Group Limited (202203099)

The complaint is about: The landlord’s handling of the sale process of the resident’s property. The resident’s claim that the landlord’s handling of the sale process resulted her suffering a financial loss. The landlord’s handling of the resident’s complaint.

Islington Council (202100449)

The complaint is about the landlord’s handling of: The resident’s reports of Antisocial Behaviour (ASB) and noise nuisance. The resident’s reports of a leaking overflow pipe. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping

Aster Group Limited (202204915)

The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s complaint handling.