Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Vivid Housing Limited (202307445)

The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202306541)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202203000)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of antisocial behaviour (ASB). Concerns about fire safety within the building. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Ealing (202314273)

The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.

Longhurst Group Limited (202226519)

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.

Notting Hill Genesis (NHG) (202102235)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be rehoused. The landlord’s complaint handling. The Ombudsman has also assessed the landlord’s record keeping.

Peabody Trust (202234093)

The complaint is about: The landlord’s handling of the resident’s request for a higher banding for medical reasons. The landlord’s complaint handling. This Service has also considered the landlord’s record keeping.

Stonewater Limited (202303389)

  REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]