Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Amplius Living (202414452)

The complaint is about the landlord’s alleged failure to properly manage service charges which she believed led to her incurring extra costs.

Arun District Council (202441445)

The complaint is about the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint.

Bristol City Council (202331720)

The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling.

Cheshire Peaks & Plains Housing Trust Limited (202421499)

The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have also considered the landlord’s complaint handling.

East End Homes Limited (202435034)

The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.

Home Group Limited (202219606)

The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.

Jigsaw Homes Group Limited (202341761)

The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.

Livv Housing Group (202315932)

The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.

London & Quadrant Housing Trust (202317968)

The complaint is about the landlord’s response to a break-in at the resident’s property.

London & Quadrant Housing Trust (202343685)

The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.