Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Home Group Limited (202316301)

  Decision Case ID 202316301 Decision type Jurisdiction Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background In 2024 the resident made 2 separate complaints to the landlord. […]

Hyde Housing Association Limited (202348294)

  Decision Case ID 202348294 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives with her son in a ground floor […]

Karbon Homes Limited (202523563)

  Decision Case ID 202523563 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives at the property with her husband and 2 […]

London & Quadrant Housing Trust (202333137)

  Decision Case ID 202333137 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing association Occupancy Assured tenancy Date 18 March 2026 Background The resident wanted to move to another property because […]

London & Quadrant Housing Trust (202529566)

  Decision Case ID 202529566 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 18 March 2026 Background Following leaks from the communal roof into the resident’s property, […]

London Borough of Barnet (202339032)

  Decision Case ID 202339032 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background 1.            […]

London Borough of Ealing (202429226)

  Decision Case ID 202429226 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background In June 2023, the court ordered […]

London Borough of Newham (202412827)

  Decision Case ID 202412827 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 18 March 2026 Background The resident applied to succeed her parents’ […]

London Borough of Newham (202427228)

  Decision Case ID 202427228 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a flat within a block. She […]

Metropolitan Thames Valley Housing (MTV) (202400358)

  Decision Case ID 202400358 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026   Background The resident lives in the property with her […]