Stonewater Limited (202332610)
The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Stonewater Limited (202401522)
The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The Industrial Dwellings Society (1885) Limited (202438721)
The complaint is about the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The resident’s reports of damp and mould. The resident’s concerns in respect to the kitchen and bathroom.
The Riverside Group Limited (202347256)
The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also investigated the landlord’s complaint handling.
Vivid Housing Limited (202421339)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs.
Vivid Housing Limited (202427889)
The complaint is about the landlord’s handling of the resident’s request for works to her water-logged garden.
Welwyn Hatfield Borough Council (202419593)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the property. Associated complaint.
Yorkshire Housing Limited (202424047)
The complaint is about the landlord’s handling of the removal of trees from the resident’s garden.
A2Dominion Housing Group Limited (202344448)
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
Abri Group Limited (202433137)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.