Leeds City Council (202228360)
The complaint is about the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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One Housing Group Limited (202227166)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling.
Orbit Group Limited (202215496)
This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a garage door. The associated complaint.
Saffron Housing Trust Limited (202215304)
The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the complaint.
Sanctuary Housing Association (202304261)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
Southern Housing (202217647)
The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB).
The Guinness Partnership Limited (202304473)
The complaint is about the landlord’s handling of the annual gas safety check of the property.
The Riverside Group Limited (202312134)
The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202308064)
The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202234898)
The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of compensation and its complaint handling.