Together Housing Association Limited (202320354)
The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wandle Housing Association Limited (202217802)
The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Birmingham City Council (202228647)
The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor.
Clarion Housing Association Limited (202301032)
The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In addition, this Service has considered: the landlord’s record keeping the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202307014)
The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.
Connexus Homes Limited (202311346)
The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202229714)
The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his concerns around vulnerability.
Great Places Housing Association (202302849)
The complaint is about: The landlord’s handling of the resident’s reports of a leak in an ensuite bathroom. The landlord’s complaint handling has also been investigated.
Islington Council (202227376)
The complaint is about the landlord’s handling of: The resident’s query about the amount of service charge payable, and the associated costs due service charge arrears. The administration of the resident’s service charge account, and the associated communication. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202230659)
The complaint is about the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. This Service will also consider the landlord’s handling of the complaint.