Cross Keys Homes Limited (202119455)
The complaint is about the landlord’s response to the resident’s reports about repairs.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Epping Forest District Council (202126995)
The complaint is about the landlord’s handling of: A request from the resident. The formal complaint.
Great Places Housing Association (202108239)
The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns about asbestos.
Hyde Housing Association Limited (202008936)
This complaint is about the landlord’s handling of
Livv Housing Group (202105660)
The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.
London Borough of Hackney (202107142)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.
Southern Housing Group Limited (202000544)
The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.
Thames Valley Housing Association Limited (202017036)
REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Thirteen Housing Group Limited (202105749)
The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to the bath. Differences in the rent amount. The landlord declining to pay the £7 'Homeswapper' fee. A lack of soundproofing, The landlord not offering the neighbouring property to their relative. The level of rent in comparison to other properties nearby.
Central Bedfordshire Council (202109175)
The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.