Royal Borough of Kensington and Chelsea (202218966)
The complaint is about the landlord’s handling of: Repairs and replacement of multiple windows in the resident’s property. The associated complaint
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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South Liverpool Homes Limited (202207567)
The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy this situation.
Thurrock Council (202204868)
The complaint is about the landlord’s handling of: Repairs to the bathroom floor. A sewage leak in the garden.
Town and Country Housing (202211497)
The complaint is about the landlord’s handling of a repair to the resident’s solar heating system.
Camden Council (202017192)
The complaint is about the landlord’s handling of the resident’s: Use of a communal garden. Associated complaint.
Clarion Housing Association Limited (202200988)
The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.
Guinness Housing Association Limited (202124293)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s handling of the resident’s report of a defect in her bathroom. The landlord’s handling of the resident’s formal complaint.
Lambeth Council (202002795)
This complaint is about the landlord’s handling of: The resident’s concerns regarding her move to temporary accommodation after a fire. The associated complaint.
Lincolnshire Housing Partnership Limited (202125741)
The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to move home. The resident’s complaint.
London Borough of Enfield (202212869)
The complaint is about: The resident’s request for a suitability review of the property. The state of repair of the property at the start of the tenancy. The landlord’s response to the resident’s concerns about the condition of communal areas at the property. The landlord’s handling of the resident’s complaint.