London & Quadrant Housing Trust (L&Q) (202206761)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202121190)
This is about the landlord’s handling of a leak at the property. The handling of the associated complaint.
One Vision Housing Limited (202218097)
The complaint is about the landlord’s response to a request to relocate light switches.
Plus Dane Housing Limited (202204372)
The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Stonewater Limited (202216644)
The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.
Westminster City Council (202223455)
The complaint concerns the landlord’s handling of a leak that affected the resident’s home.
Yorkshire Housing Limited (202207417)
This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.
A2Dominion Housing Group Limited (202121214)
The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.
Abri Group Limited (202117971)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.
Clarion Housing Association Limited (202203264)
The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling.