Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Midland Heart Limited (202205442)

The complaint is about the landlord’s decision not to renew the resident’s garden fence.

Saffron Housing Trust Limited (202120095)

The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The Ombudsman has also assessed the landlord’s complaint handling.

Sandwell Metropolitan Borough Council (202003694)

The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden.

Solihull Metropolitan Borough Council (202126746)

The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour.

Tower Hamlets Homes (202126875)

The complaint is about the landlord’s: response to reports of leaks into the property; response to reports of damp and mould, and; related communication and complaint handling. This Service has also considered the landlord’s record keeping.

Waltham Forest Council (202221278)

The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her property.

Birmingham City Council (202128474)

The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s complaint handing has also been investigated.

East Devon District Council (202205647)

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests to be rehoused. Handling of the complaint.

Flagship Housing Group Limited (202123819)

The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer.

Harlow District Council (202122147)

The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with a boundary fence.