Thames Valley Housing Association Limited (202119209)
The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Aspire Housing Limited (202119733)
The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property.
Lambeth Council (202012280)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to the resident; the related complaint.
Places for People Group Limited (202127848)
The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm
Southern Housing Group Limited (202114639)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.
The Guinness Partnership Limited (202125458)
The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler.
Hexagon Housing Association Limited (202101317)
The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.
Hyde Housing Association Limited (202122199)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Sanctuary Housing Association (202121641)
The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling.
Southern Housing Group Limited (202115817)
The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has also been investigated.