Your Housing Limited (202207446)
The landlord’s response to the resident’s reports of: Repairs to the communal areas of the site. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Citizen Housing (202104590)
The complaint is about the landlord’s handling of: The resident’s reports about non-residents gaining access to communal areas in the building her property is located in. The resident’s repair requests relating to a communal hallway window and the bin storage area. The resident’s enquiries about service charges claimed for cleaning and caretaking. The associated formal complaint.
Cottsway Housing Association Limited (202209115)
The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).
London & Quadrant Housing Trust (L&Q) (202202578)
The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.
Places for People Group Limited (202128598)
This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling.
Sovereign Network Homes (202222058)
The complaint is about the landlord’s handling of the resident’s request it: repair the heating system; resolve an intermittent humming noise from the plant room, and; increase the compensation offered. The resident also complained about the level of service provided by the landlord.
Westminster City Council (202125187)
The complaint is about the landlord’s response to the resident’s: Reports of snagging issues following major structural work to the property. The related complaint. Concerns about his contribution to the cost of the works.
Beyond Housing Limited (202209764)
The complaint is about: The landlord’s response to the resident’s concerns about staff conduct; The landlord’s handling of repairs to the communal gate.
Lambeth Council (202220014)
The complaint is about the landlord’s response to reports of a broken lift. As part of this investigation, this Service has decided to investigate the landlord’s complaint handling.
Onward Homes Limited (202224533)
The complaint is about the landlord’s response to the resident’s. Request for information regarding asbestos in her property and the communal area of her building. Report of block drains and a damaged manhole cover.