We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202609605 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 09 October 2026 Background The resident reported damp and mould within the property over several years. […]
Decision Case ID 202539571 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 August 2026 Background The resident moved into the property […]
Decision Case ID 202419559 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 August 2026 Background The landlord replaced the resident’s front door in June 2023. In November […]
Decision Case ID 202412247 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 26 August 2026 Background The resident reported ongoing antisocial behaviour (ASB) by […]
Decision Case ID 202554027 and 202601674 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Date 24 August 2026 Background The resident received a terminal cancer diagnosis in June 2025, […]
Decision Case ID 202505354 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 August 2026 Background The resident contacted the landlord to report […]
Decision Case ID 202446712 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 August 2026 Background The resident reported a leak in December 2024 which caused sewage […]
Decision Case ID 202438820 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 August 2026 Background The resident reported damp and mould in his property in January 2024. […]
Decision Case ID 202337436 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 August 2026 Background The resident moved into the property under a mutual exchange contract and complained […]
Decision Case ID 202439478 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 30 July 2026 Background The resident lives with her three children, one of whom had asthma […]