We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202539571 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 August 2026 Background The resident moved into the property […]
Decision Case ID 202419559 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 August 2026 Background The landlord replaced the resident’s front door in June 2023. In November […]
Decision Case ID 202439478 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 30 July 2026 Background The resident lives with her three children, one of whom had asthma […]
Decision Case ID 202444152 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 July 2026 Background The resident reported damp and mould in November 2023 and […]
Decision Case ID 202405622 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 July 2026 Background The resident moved into the property while parts of the estate […]
Decision Case ID 202337553 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 July 2026 Background The resident’s representative complained that the landlord was not sending all the […]
Decision Case ID 202506813 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 July 2026 Background In late 2021, the resident reported mould around windows in the […]
Decision Case ID 202341180 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 July 2026 Background The resident pays her rent by standing […]
Decision Case ID 202411953 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 July 2026 Background The resident asked the landlord to explain the role and responsibilities […]
Decision Case ID 202527928 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 7 July 2026 Background The resident was unhappy with how the landlord […]