Great Places Housing Association (202301430)
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage to his laminate flooring. His request to have an area of his back garden paved.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Home Group Limited (202405842)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.
Hyde Housing Association Limited (202420990)
The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202406860)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Midland Heart Limited (202441493)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and mould. Reports of issues with the heating system. Concerns about the communal laundry facility. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202307459)
The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the landlord’s handling of the complaint.
Sanctuary Housing Association (202502044)
The complaint is about the landlord’s handling of bathroom repairs.
Stonewater Limited (202323307)
The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. Complaint handling.
B3 Living Limited (202327551)
The complaint is about the landlord’s handling of reports of restricted access to a shared area.
Bolton at Home Limited (202402454)
The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.