Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Knowledge and Information Management (KIM) Spotlight report follow up evaluation workshop

As we continue to collect information for our follow up evaluation report of On the Record – Knowledge and Information Management (KIM), we are offering landlords the opportunity to speak to us about what they’ve learned.

We will be hosting a workshop on 17 October 2024, 10am – 11am.

This is your chance to be part of the evaluation and follow-up report, share best practice, learn from others, tell us about the improvements/planned improvements you’ve got, any particular challenges or barriers, and what you think would be most useful for the follow-up report and our Centre for Learning to focus on.

Register to join the workshop via Zoom

Date: 17 October 2024

Time: 10:00-11:00

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