Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Spotlight report on noise complaints

Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman’s Spotlight reports on noise complaints.

By the end of the session you will be able to:

  • explain what a spotlight report is
  • identify the key findings from the Spotlight reports on noise complaints
  • discuss the impact of the reports recommendations

You can book your place on this webinar via the Learning Hub.

Book via the Learning Hub

To support your workshop experience, completion of our new eLearning module Spotlight report on Noise complaints is required prior to registration on this workshop.

This workshop awards valuable CPD learning hours from the CPD Certification Service to demonstrate your continuing professional development obligations.

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

 

Date: 10 October 2024

Time: 14:00-16:00

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