Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Evidence submission webinar

In May, we changed the way we request evidence from landlords by simplifying the evidence submission process with a standardised format.

To help you navigate these changes, we are hosting a FREE webinar via the Centre for Learning on Thursday 4 July 2024 at 10am.

Join Dani Rawling, Dispute Resolution Manager and members of our Triage and Mediation team for an opportunity to learn more about how landlords can best provide the relevant information for a case, and to give feedback on the new process.

You can book your place on this webinar via the Learning Hub.

Book via the Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 4 July 2024

Time: 10:00-11:00

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