We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Submissions webinar for landlords with over 1000 homes

Audience: Landlords with over 1000 homes

Self-assessments must now be electronically submitted to the Housing Ombudsman Service.

Within this webinar we will share how to submit your self-assessment and by when. We will clarify when submissions must take place as this is dependent on the size of the landlord and how to submit your self-assessment if this cannot be done electronically.

We will provide an overview on how the electronic form should completed and how to submit the information and evidence that is required. There will be an opportunity to ask any further key questions and we will provide additional support by signposting attendees to our recently published guidance on Submissions.

You can book your place on this webinar via the Learning Hub.

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 5 June 2024

Time: 13:30-14:30

Categories: