Workshop
Annual complaint handling and service improvement report webinar – Landlords with over 1000 homes
Audience: Landlords with over 1000 homes
Within the new Complaint Handling Code and self-assessment there is now a mandatory requirement to complete an annual complaint handling and service improvement report.
Within this webinar we will share the requirements of the annual report, setting out clearly what must be included. We will pose some key questions that landlords may wish to consider when planning their report, as well as giving landlords the opportunity to ask further questions and signposting attendees to helpful information we have published about knowledge and information management.
You can book your place on this webinar via the Learning Hub.
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish