Social Tenant Access to Information Requirements (STAIRs) is a new government policy that came into force on 1 October 2026, find out more.

News Statements

Response to Strengthening Consumer Redress report

24 January 2019

Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ – “We welcome joining up between redress schemes to make it easier […]

alt=" "

Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ –

“We welcome joining up between redress schemes to make it easier for residents to find the right Ombudsman.

“We look forward to taking part in the Redress Reform Working Group to be established.”