Introduction to the STAIRs complaints service webinar

Join us for our introduction to the STAIRs complaints service webinar with STAIRs Manager Lydia Florence and STAIRs Project Lead Dionne Desouza.

During the session, the team will introduce the new STAIRs complaints service, including how complaints and reviews will be managed, our approach to investigations and remedies, and the role of Private Registered Providers (PRPs) within the process.

We are also inviting attendees to submit questions beforehand. These will be answered at the end of the session. If you’d like to submit a question to the team, please email stairsteam@housing-ombudsman.org.uk

Questions must be submitted by Friday 4 September.

Please note: this webinar is intended for Private Registered Providers only (typically housing associations). As the STAIRs policy applies only to PRPs, this session isn’t suitable for landlords that are not PRPs, such as local authority landlords.