Housing Ombudsman publishes 26-27 Business Plan
15 April 2026
We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation. In recent years, we have made significant improvements to both our determination outputs […]
We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation.
In recent years, we have made significant improvements to both our determination outputs and efficiencies. This is despite an ongoing freeze to our membership fee.
However, there is a need to raise the fee we charge landlords due to ongoing increased complaint volumes. We have listened to the sector about the increase and will do this in a phased approach.
The chargeable fee for 2026-27 will be £9.64. This is an increase from £8.03 in 2025-26.
We recognise the impact of the late consultation on landlords’ budgets and will work closely with MHCLG next year, and beyond, to ensure consultation takes place in Quarter 3 (October-December) of the preceding financial year. An activity has been added to our Business Plan in this regard.
The KPIs for 2026-27 maintain continuity with our Business Plan 2025-26 and Corporate Strategy 2025-30 aims. They also reflect the ‘stabilise’ phase of our caseload reduction strategy as we seek to stop this from growing and ageing and to deliver faster resolution to disputes for residents.
We thank all stakeholders for their feedback to our Business Plan and welcome ongoing discussions about its implementation. We will work in partnership with the sector and residents to ensure a collaborative approach moving forwards.