We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Spotlight report on attitudes, respect and rights virtual workshop for case handlers

Audience: Landlords

Join our interactive workshop on the Spotlight report on attitudes, respect, and rights.  

This is your chance to discuss the recommendations made in the report and how they affect your organisation.  

During the workshop you’ll: 

  • share real life examples of what’s working in your organisation 
  • hear how other organisations are working  
  • discover the recommendation categories 
  • discuss practical ways to apply the recommendations everyday 

The workshop is free to attend and earns you CPD accredited hours 

To register for a virtual workshop, you will need to first complete the Spotlight report on attitudes, respect, and rights eLearning. 

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

 

Date: 15 April 2026

Time: 14:00-16:00

Categories: