We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Spotlight report on knowledge and information management

Join our free CPD certified workshop on our knowledge and information management report.

This workshop is an opportunity for landlords discuss how the recommendations from the report are being implemented in your organisation.

By the end of the session attendees will be able to:

  • recall the recommendations from the report
  • discuss how the recommendations can be implemented
  • identify the impact of poor knowledge and information management on a resident based on a case study

To register for a virtual workshop, you will need to first complete the Centre for Learning knowledge and information management eLearning.

You can book your place on this virtual classroom and complete the e-learning via the Learning Hub.

You can book your place on this webinar via the Learning Hub.

Book via the Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 21 May 2026

Time: 14:00-16:00

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