Annual Report and Accounts (ARA) 24-25 published

We have published our Annual Report and Accounts for 24-25. This sets out the demand on the service. It also shows that we issued 30% more case determinations in 24-25 compared to 23-24. 

The Annual Report and Accounts (ARA) 2024-25 also includes: 

• a foreword from Housing Ombudsman Richard Blakeway which outlines the new normal we are now operating within 
• a performance overview that contains a short summary of our vision, values, strategic objectives, and key activities during 2023-24 
• a performance analysis which provides a more detailed assessment against our key performance indicators and business plan deliverables under each of our 4 strategic objectives 
• accountability report 
• financial statements 
• a review of our performance against the Ombudsman Assocation’s Service Standards 

Annual Report and Accounts 2024-25 (PDF)

Annual Report and Accounts spread 2024-25 (PDF)

Annual Report and Accounts 2024-25 (large text PDF)

Annual Report and Accounts 2024-25 (accessible text version)