We are hosting a series of workshops on Drafting Effective Complaint Responses and Appropriate Remedies in partnership with HQN.
These interactive workshops will look at what should be included in an effective written response to a complaint. They will also focus on Part B (5) of the Complaint Handling Code and discuss factors to be taken into account in proposing an effective remedy to resolve a dispute.
Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.
The workshops will be delivered by our Sector Development experts John Goodwin and Dave Simmons
The dates are as follows:
- Tuesday 16 March 2021
- Tuesday 30 March 2021
- Wednesday 21 April 2021
- Tuesday 11 May 2021
- Tuesday 25 May 2021
Find out more about the workshops and sign up to book a place