Housing Ombudsman welcomes plans for a new Public Service Ombudsman

25 March 2015

The Housing Ombudsman welcomes the Government’s announcement today to introduce a new Public Service Ombudsman and to keep the Housing Ombudsman Service as a separate entity.

The Housing Ombudsman looks forward in due course to working with the new Public Services Ombudsman.

The announcement brings to an end a period of uncertainty. We can now plan for the future with renewed vigour. The Housing Ombudsman has just launched her new vision ‘Housing Matters: Fairness Matters’, through which we are planning a range of improvements to our service. Our aim is to ensure the fair resolution of housing complaints, locally if possible, to put things right and encourage learning from outcomes to improve housing services. We aim to role model the service we expect from others.

Our surveys of tenants and landlords show high levels of satisfaction with the service, both in terms of the help we provide and the way we treat them. This was reflected in landlords and tenants organisations’ evidence to the Government’s consultation on the Public Service Ombudsman, which expressed substantial support for an independent Housing Ombudsman.

The Government response to the consultation on the Public Service Ombudsman can be found here.

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