Housing Ombudsman welcomes plans for a new Public Service Ombudsman
25 March 2015
The Housing Ombudsman welcomes the Government’s announcement today to introduce a new Public Service Ombudsman and to keep the Housing Ombudsman Service as a separate entity.
The Housing Ombudsman looks forward to working with the new Public Services Ombudsman.
The announcement ends a period of uncertainty. We can now plan for the future with renewed vigour. The Housing Ombudsman has launched a new vision ‘Housing Matters: Fairness Matters’. It outlines a range of improvements to our service. Our aim is to ensure the fair resolution of housing complaints, locally if possible, to put things right and encourage learning from outcomes to improve housing services. We aim to role model the service we expect from others.
Our tenants and landlords’ surveys show high levels of service satisfaction, with the help we provide and the way we treat them. This was reflected in landlord and tenant organisations’ evidence to the Government’s consultation on the Public Service Ombudsman. It expressed substantial support for an independent Housing Ombudsman.
The Government response to the consultation on the Public Service Ombudsman can be found online.