Spotlight report on damp and mould – it’s not a lifestyle
This page provides a summary of the report. To read the report in full and view our recommendations, please download the PDF.
Published in October 2021
On this page
Report summary
Damp and mould can be a complex and often frustrating issue. We recognise that some landlords are being proactive and that governing bodies are scrutinising approaches. This report aims to support these actions.
There are 2 key systemic issues that persist in our casework.
- over reliance on residents
- lack of overall responsibility for ensuring complaints are resolved
It is important for landlords to demonstrate to residents learning from damp and mould complaints.
We encourage landlord staff and managers to review the case studies and learning provided in this report. You should actively consider how you would have responded to the case and whether, as an organisation, you would have made the same mistakes.
What is in the damp and mould report?
There are 4 chapters in the report that look at:
- from reactive to proactive
- from inferring blame to taking responsibility
- from disrepair claims to resolution
- from complaints to a learning culture
The full Spotlight report
This page provides a summary of the report. To read the report in full and view our recommendations, please download the PDF.
Spotlight report on damp and mould - it's not a lifestyle (PDF)
Further learning on damp and mould
Damp and mould
Damp and mould is a reoccurring issue that continually arises in our case work.
Residents and landlords can use this page to find out more about this key topic including guidance, reports, and training options for landlords.
Damp and mould training on the Learning Hub
Managing damp and mould complaints well helps keep homes safe and relationships strong.
Our training will help you:
- spot the causes of damp and mould and follow best practice
- deal with complaints fairly and fix problems early using clear steps
- learn from real cases to make your processes better and stop issues coming back