Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Housing Solutions (202210859)

The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour.

ForHousing Limited (202220869)

The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.

Peabody Trust (202216824)

The complaint is about the landlord’s handling of: A neighbour dispute involving a bamboo intrusion, boundary fence responsibility, and a hedge. The associated complaint.

Lambeth Council (202217300)

The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s complaint handling.

Southend-on-Sea City Council (202309595)

The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of mould. Communication with the resident. Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.

Notting Hill Genesis (NHG) (202216977)

REPORT COMPLAINT 202216977 Notting Hill Genesis (NHG) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Bromford Housing Group Limited (202204008)

The complaint is about: The level of compensation offered following the landlord's handling of repairs and replacement of the resident's kitchen. The landlord's complaint handling.

LiveWest Homes Limited (202231260)

The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s bathroom taps, bath, gas hob and radiators. issues with the resident’s gate, front door, and kitchen cupboards. the landlord’s communication with the resident including her request for compensation.

Haringey London Borough Council (202222160)

The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.

Home Group Limited (202230420)

The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.