From 13 January 2026, we will no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

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Compensation

*[Compensation]: Payment, either obligatory or discretionary, of a sum of money in recognition of loss or detriment to a complainant

*[Compensation]: Payment, either obligatory or discretionary, of a sum of money in recognition of loss or detriment to a complainant