When dealing with customers we make sure that:
Access - People can access our services easily.
Communication - We actively listen to customers so that we can understand what they need from us. And we clearly communicate what we can and cannot do for them.
Quality - We continuously improve the service we offer and actively seek ways to do things better, focusing on solutions
Accuracy - Everyone can trust that the information we give is reliable.
Security - Customers have confidence that we respect and protect the confidentiality and privacy of the information shared with us.
Timeliness - We act as quickly as possible and keep users updated about realistic timescales and the action we are taking.
Feedback - We welcome the views of customers and consider their needs in shaping what we do
Cost - The delivery of our services is risk-managed, good value for money, and fulfils high standards of financial profitability and transparency.