Bring your complaint to the Housing Ombudsman
On this page
Who can use this form
You can use the online form to bring a complaint to us if you are a resident of a landlord that is a member of the Housing Ombudsman Scheme. Or somebody with authority to act on behalf of a resident.
Find out more about who can use this service
If you are not sure if your landlord is a member of our scheme, you can search for your landlord on the first page of our helpful online webform.
Complaints we can consider
We investigate complaints about a landlord's housing management, for example:
- property condition and repairs
- charges and estate management
- complaint handling
- antisocial behaviour affecting you in your home
Find out more about what we can consider
Some housing issues may be for another organisation to look at. We cannot consider every complaint about social housing.
When to bring a complaint to us
You can bring a complaint to us for investigation if you have completed your landlord’s complaint process and the issues have not been resolved or are unhappy with the way your landlord has handled it.
We can also help if your landlord is not responding to a complaint you made to it.
Information you need to complete the online form
We will ask you to tell us:
- your landlord
- tenure type (for example, if you are an assured tenant or shared owner)
- details about the complaint you made to your landlord
- a copy of the complaint you raised
- a copy of any complaint responses
- information about you
Online complaint form
If you need more help
If you are unable to complete the form or need assistance bringing your complaint to the Service, you can contact us.
Live chat is available via the ‘chat to us’ icon at the bottom right of your screen during our phone line opening hours.
To find out how we protect and use your personal data, please view our privacy notice.