Q4 Quarterly Data 2024-25

The complaint categories graph shows that 'property condition' was once again the most complained about category, with 64% of all complaints. That compares to the second highest 'complaint handling', at 17%.

The following 2 graphs show how many complaints we receive from different types of landlords and different sizes regarding the top 3 complaint categories (property condition, complaint handling and antisocial behaviour).

This graph shows how we found maladministration (whether that be severe, partial, or maladministration) in 71% of cases in the quarter.

These graphs show how the different category findings relate to the top 3 complaint categories, the different types of landlords, and the different size of landlords.

The orders given to landlords graph shows that in 47% of cases, we ordered landlords to pay residents compensation. And the recommendations given to landlord's shows that in 30% of cases, we recommended that the landlord take non-specific action (usually something that is outside a repair).

The final graph shows how many orders and recommendations we’ve made based on the top 3 complaint categories.

*All data is provisional and subject to confirmation in the final end-year figures to be published in the annual report.

Please note that this data may be subject to change. The verified data that we publish on an annual basis in our Annual Complaints Review can be found online.