The complaint categories graph shows that 'property condition' was once again the most complained about category, with 58% of all complaints. That compares to the second highest 'complaint handling', at 25%.
The following two graphs show how many complaints we receive from different types of landlords and different sizes regarding the top three complaint categories (property condition, complaint handling and anti-social behaviour).
This graph shows how we found maladministration (whether that be severe, partial, or maladministration) in 67% of cases in the quarter.
These graphs show how the different category findings relate to the top three complaint categories, the different types of landlords, and the different size of landlords.
Orders and recommendations
The orders given to landlords graph shows that in 53% of cases, we ordered landlords to pay residents compensation. And the recommendations given to landlord's graph shows that in 14% of cases, we recommended that the landlord take non-specific action (usually something that is outside a repair).
The final graph shows how many orders and recommendations we’ve made based on the top three complaint categories.
* All data is provisional and subject to confirmation in the final end-year figures to be published in the annual report.