Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Accessing the Learning Hub

On this page

About the Learning Hub

The Learning Hub is the Centre for Learning’s training platform. It is exclusively available for those working in organisations listed on our membership directory. 

This platform features a range of tools to enhance landlord’s learning experience and knowledge on the key themes we see in our casework. 

By creating an account in the Learning Hub, you can access: 

  • training – book onto a range of long and short courses 
  • flexible learning – learn at your own pace 
  • event access – attend a range of webinars hosted by experts from across the Housing Ombudsman 
  • accreditation – choose from a range of CPD accredited courses 

Helpful Links

How to access the Learning Hub

All landlords are required to create a new account in the Hub to access the range of learning material. 

How to create an account

  1. Simply use the link below to access the login page of the Learning Hub.
  2. Scroll down and select the ‘create a new account’ button.
  3. Fill in the online form with your details.
  4. Select ‘create my new account’ to finish.

Create your new account in the Learning Hub

Training available on the Learning Hub

Landlord training available

Looking for learning on a specific topic? We’ve made it simple. 

Browse by theme to see all the relevant resources from the Learning Hub in one place. You’ll find eLearning courses, microlearning, bite-size sessions, case studies, and podcasts – all focused on the same casework issue. 

Training available on the Learning Hub (opens in a new tab)

Contact information

We would love to hear your feedback about the learning system.  

If you have any questions about the Learning Hub or would like to get in touch, please contact: hossectordevelopment@housing-ombudsman.org.uk.