We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Accessing the Learning Hub

About the Learning Hub

The Learning Hub is the Centre for Learning’s training platform. It is exclusively available for those working in organisations listed on our membership directory. 

This platform features a range of tools to enhance landlord’s learning experience and knowledge on the key themes we see in our casework. 

By creating an account in the Learning Hub, you can access: 

  • training – book onto a range of long and short courses 
  • flexible learning – learn at your own pace 
  • event access – attend a range of webinars hosted by experts from across the Housing Ombudsman 
  • accreditation – choose from a range of CPD accredited courses 

How to access the Learning Hub

All landlords are required to create a new account in the Hub to access the range of learning material. 

How to create an account

  1. Simply use the link below to access the login page of the Learning Hub.
  2. Scroll down and select the ‘create a new account’ button.
  3. Fill in the online form with your details.
  4. Select ‘create my new account’ to finish.

Create your new account in the Learning Hub

Training available on the Learning Hub

Landlord training available

Looking for learning on a specific topic? We’ve made it simple. 

Browse by theme to see all the relevant resources from the Learning Hub in one place. You’ll find eLearning courses, microlearning, bite-size sessions, case studies, and podcasts – all focused on the same casework issue. 

Training available on the Learning Hub (opens in a new tab)

Contact information

We would love to hear your feedback about the learning system.  

If you have any questions about the Learning Hub or would like to get in touch, please contact: hossectordevelopment@housing-ombudsman.org.uk.