We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Interactive Portal for landlords

Our new interactive Portal allows landlords to upload information and evidence for cases in a digitally convenient and secure way.

The Housing Ombudsman Service is inviting landlords to use our online interactive Portal (the Portal). We’ve designed the Portal to allow landlords to upload information and evidence, in a digitally convenient and secure way.  Landlords can also view the status of cases that our service is assessing, and it streamlines how users communicate with us.

The Portal allows users to submit documentary evidence during the lifetime of a complaint and aims to provide easy access to updates, reducing the need to use other contact routes like phone and email.

Following a period of user testing with a selection of representatives from landlords and our Resident Panel, we’re continuing our rollout which began earlier this year.  We’d like to take this opportunity to thank the landlords in our trial group that used the Portal and provided their valuable feedback.  We’ve used this to develop a system that will ultimately make interactions with our Service more transparent, efficient, and accessible.

If you would like more information, we have created demonstration videos and guidance materials, which you can find on this page.

We’re contacting landlords individually with an invitation, when it’s their turn to join.  Please share this information with your teams and ask them to look out for our onboarding email communications.

Watch our introduction video for more details 

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