Workshop
Special investigations webinar with L&Q
Join the Centre for Learning and L&Q for a special webinar where we will share insights from a recent investigation conducted under paragraph 49 of the Housing Ombudsman Scheme.
What to expect:
- learn about the Ombudsman’s powers to conduct further investigations beyond individual complaints to identify potential systemic failings
- hear from Matt Foreman, Executive Director at L&Q, about the investigation process and the learning from a landlord’s perspective
- gain insights from a customer and board prospective, as we are joined by Fayann Simpson, Chair of L&Q’s Residents Service Board, and Raj Kumar, L&Q Complaints Champion
There will be an opportunity to ask questions at the end of the session.
This webinar offers the chance to learn how our investigations help prevent similar issues and improve service delivery by learning from complaints.
You can book your place on this webinar via the Learning Hub.
If you are unable to attend, this webinar will be recorded and uploaded to the Learning Hub.
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish