MRC Connect: MRC POV Nicky Passmore

We’ve gathered Member Responsible for Complaints from different sizes and types of landlords to answer the questions you’ve never asked and share their unique experience.  

In these 45-minute sessions we’ll take questions from the audience as well as pre-submitted questions. If you have been wondering how things work for MRCs in organisations similar to yours, sign up for the session you’d like to attend.  

Once you’ve registered, you can submit questions in advance and we’ll select a representative sample to be asked live.  

This session will be with Nicky Passmore – Yorkshire Housing:

Ex-CEO with a background in Customer Experience.  

Nicky’s worked in a wide range of sectors, but her core interest has always been in making things better for customers. Her strategic Customer Experience remits have included responsibility for regulated complaints across Retail Banking, Insurance, and Universities. After stepping down as Charity CEO in 2021 due to a disability, she is now Board Member (and MRC) at Yorkshire Housing, Trustee of a Pension Scheme, and volunteers with a food waste prevention charity. She loves cheese, foraging, and her Friday Night Beer Club.  

Please note this event is for MRCs only.