Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Member Responsible for Complaints

Upcoming eventsMRC Connect: Welcome and panel – 09/11/2026 – 10:30-12:00MRC Connect: MRC POV Linda Levin – 09/11/2026 – 16:00-16:45MRC Connect: MRC POV Nicky Passmore – 10/11/2026 – 09:30-10:15MRC Connect: Social Tenant Access to Information Requirements […]

Upcoming events

MRC Connect: Welcome and panel - 09/11/2026 - 10:30-12:00
MRC Connect: MRC POV Linda Levin - 09/11/2026 - 16:00-16:45
MRC Connect: MRC POV Nicky Passmore - 10/11/2026 - 09:30-10:15
MRC Connect: Social Tenant Access to Information Requirements (STAIRs) - 10/11/2026 - 10:15-11:00
MRC Connect: Hearing your residents - 10/11/2026 - 14:00-15:00
MRC Connect: Centre for Learning surgery - 11/11/2026 - 09:10-09:30
MRC Connect: Using policy reviews to learn - 11/11/2026 - 11:00-12:00
MRC Connect: Awaab's Law Phase 2 - 11/11/2026 - 14:00-15:00
MRC Connect: MRC POV David Mills - 11/11/2026 - 16:00-16:45
MRC Connect: MRC POV Angela Lockwood OBE - 12/11/2026 - 09:30-10:15
MRC Connect: Network roulette - 12/11/2026 - 10:30-11:15
MRC Connect: Regulator of Social Housing (RSH) - 12/11/2026 - 11:15-12:00
MRC Connect: Centre for Learning surgery - 12/11/2026 - 15:30-15:50