Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Workshop

MRC Connect: MRC POV Angela Lockwood OBE

Audience: Member Responsible for Complaints

We’ve gathered Member Responsible for Complaints from different sizes and types of landlords to answer the questions you’ve never asked and share their unique experience.  

In these 45-minute sessions we’ll take questions from the audience as well as pre-submitted questions. If you have been wondering how things work for MRCs in organisations similar to yours, sign up for the session you’d like to attend.  

Once you’ve registered, you can submit questions in advance and we’ll select a representative sample to be asked live.  

This session will be with Angela Lockwood OBE – Riverside.

About Angela

Until 2024 Angela was CEO of North Star Housing Group based in the North East, a role she held for 15 years. Angela has spent her entire career in social housing and is a FCIH and holds an MBA. She has extensive NED experience and is currently a Board member at Riverside and Mears PLC. At Riverside Angela chairs the Customer Experience Committee and is the MRC.  

Please note this event is for MRCs only. 

Date: 12 November 2026

Time: 09:30-10:15

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