Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Learning from complaints webinar with Raven Housing Trust

Audience: Landlords

Join us for this free webinar hosted by our Centre for Learning for social housing landlords. This session is part of our ‘learning from complaints’ series.

We are delighted to be joined by Raven Housing Trust (RHT) who in our Annual Complaints Review 2024-25 had 26% reduction in their maladministration rate.

In this session you’ll hear about:

  • how they reduced their maladministration rate by 26%
  • steps they took to improve their complaints culture
  • how reporting has led to significant improvement on projects.

There will be an opportunity to ask questions at the end.

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 14 April 2026

Time: 10:00-11:00

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