We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Learning from complaints webinar with North Devon Homes

Join us for this free webinar as part of our learning from complaint series.

We will be joined North Devon Homes who will be sharing their learning after reducing maladministration.

In this session you’ll hear about:

  • how they achieved 0% maladministration in the 2024-25 Annual Complaints Review
  • Improvements they made
  • steps they took from complaints

There will be an opportunity to ask questions at the end of the session.

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 25 March 2026

Time: 11:00-12:00

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